Warranty and Return Policy
Osbon Medical Supplies Canada is a third-party distributor for Timm Medical Technologies INC. Any ErecAid® Esteem® or PosTVac® system including vacuum therapy devices and accessories bought through Osbon Medical Supplies Canada at www.osbon.ca are subject to the following warranty and return policy. Any warranty claims made by Timm Medical Technologies INC. are replaced with the following:
Due to the nature of the products, no refunds will be provided on any product purchase through Osbon Medical Supplies Canada.
Limited Warranty Policy
The Limited warranty does not cover accessory items such as tension rings, the inserts, ring loader, lubricants or carrying case. The ErecAid® Classic Pump System is not covered by warranty.
ErecAid® Manual Esteem® and PosTVac® Automatic 3000 - 5-year Limited Warranty.
Timm Medical Technologies, Inc. protects the major components of your ErecAid® Manual Esteem® and PosTVac® Automatic 3000 System’s with a five-year limited replacement warranty. This mean that they will repair of replace the cylinder and pump free of charge if they fail during the warranty period due to defective workmanship or materials, as determined by Timm Medical Technologies, Inc. Any damage caused by urine leak, water or any other liquid in the pump head is not subject to warranty.
The five-year limited warranty is granted only to the original registered owner of the system and requires return of the damaged or defective component. The five-year limited warranty does not cover accessory items such as tension rings, the inserts, ring loader, lubricants or carrying case. Osbon Medical Supplies Canada is not responsible for this warranty, and only acts as the agent between the customer and Timm Medical Technologies, Inc. This five-year limited warranty is in place of any other warranties expressed or implied.